Privacy and Security:
Privacy Statement
All financial companies need to share members’ personal information to run their everyday business. In this document, we list the reasons financial companies can share their members’ personal information; the reasons American Heritage Federal Credit Union chooses to share; and whether you can limit this sharing. View the Privacy Statement.
Questions regarding our privacy practices? Please send us an email or call us at 215-969-0777. If you email us, please do not include any personal information, such as account number, date of birth, and social security number, in the message.
Security Resources
Fraud Prevention / Identity Theft
Find ways to prevent fraudulent attempts to obtain your account or personal information. Learn about different scams from email to online and mobile scams.
Protect yourself against identity theft and get peace of mind. Get Fraud Prevention / Identity Theft tips.
Social Media Practices
Take a moment to familiarize yourself with the social media sites we use and how you can protect yourself.
Restrictions on Those Under 13 Years of Age
Due to the "Children's Online Privacy Protection Act," American Heritage's policy is such that a child under 13 years of age is not permitted to open a personal account online or create/use an Online Banking account. Persons over 13 may open an account by themselves through a branch, or they may open a joint account online with an adult. For more information on Children's Online Privacy Protection Act (COPPA). Visit the FTC's COPPA website.
OnLine Security
Your online experience with American Heritage is always secure with Multi-Factor Authentication protecting your privacy. By asking you, in a one-time enrollment process, for a user name, password and answers to challenge questions that no one else would know, American Heritage is able to verify that you are who you say you are. Then, if we ever detect any uncharacteristic or unusual activity involving your account, we may ask for identity verification using your challenge questions before allowing the user to continue.
Multi-Factor Authentication also allows you to know that you are using the real American Heritage OnLine Teller, and not spoofed site. During your initial login to the new OnLine teller system, you will select an image - known as an eStamp - which will be displayed each time you log on. You will also select an eStamp phrase that will be displayed when the eStamp image appears. Since you select the image and phrase during enrollment, you can be assured each time you log in that you are on American Heritage's site and not a fraudulent look alike website.
For an added level of security, American Heritage Federal Credit Union's website is secured by VeriSign, the leading secure sockets layer (SSL) Certificate Authority enabling secure e-commerce and confidential communications for websites, intranets, and extranets. The VeriSign logo will always appear on our website, online applications, OnLine Teller and OnLine Bill Payer to assure that you are protected. Also, when you visit our website a lock will be displayed on the bottom of your screen indicating that the site is secured. It is also extremely important to keep your password private and to never allow your computer to save your OnLine Teller password. Always exit OnLine Teller properly by using the End Session command.
Cookies
To use OnLine Teller, "cookies" must be enabled on your browser. Cookies are security tracking devices designed to alert you to previous activity on your account. Since all browsers' default settings enable cookies, you are most likely ready to log on to OnLine Teller. If you have previously disabled cookies, you must set this feature to "ON" before you begin.
Menus
OnLine Teller is designed to be as user-friendly as possible. On-screen prompts will guide you every step of the way. To ensure accuracy, you will be asked to verify every transaction before it is posted to your account.
Real Time Feature
OnLine Teller gives you access to your actual, real-time account information. The transactions you perform will be posted instantly, provided there are no holds on the funds.
Time Out Feature
OnLine Teller will automatically "time-out" after two minutes of screen inactivity. This will prevent others from accessing your personal information if you inadvertently leave your computer while you are logged on to OnLine Teller.
Access your account with confidence, knowing that the American Heritage OnLine Teller is convenient, secure, and best of all, completely free. You'll enjoy a new level of financial flexibility and control. Visit your local branch or contact us today and visit as often as you like for secure account access.
